hp support forum 05-03-2014d0931

2015-02-21

hp support forum 05-03-2014d0931

email address: [email protected]
username: azim58
password: Joseph with money


Some items 





http://h30434.www3.hp.com/t5/Desktop-Hardware/desktop-broke-after-plugging-into-European-outlet/td-p/4900575





subject: desktop broke after plugging into European outlet








I promise there is a question here, but I need to explain the situation first.





I have a HPE-510Y Desktop computer that I bought in America and used in America.  Then I moved to Europe.  I was using my desktop with an electrical converter for many months without any problems.  However, then I saw on the following desktop spec page that my desktop can accept a range of volt inputs from 100-249.





http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02693325-36





Therefore, I unplugged my desktop computer from the electrical converter I normally use, plugged it into a plug adapter (just so that the plug had the right shape for a European electrical outlet), and then I plugged this into a European (Spain) outlet.  Then there was a loud noise, the power in the apartment went out, and some smoke came from my desktop computer.  I turned the circuit breaker back on to get the power back on in my apartment.  Then I plugged the desktop back into the electrical converter, but the desktop would not turn on at all like it used to.





Now I have several questions.  Did I make a mistake thinking that I could plug in the desktop into a European outlet with a plug adapter (despite what is indicated on the spec page)?  Does the desktop need to be modified or something to make it work with a European outlet instead of just plugging the normal plug into a plug adapter?  Alternatively, was the electrical problem caused by something else?  Perhaps the desktop is capable of being plugged into an electrical outlet, but I had too many electrical devices running in my apartment at the same time with the electrical converter and the desktop.  Therefore, the electrical system was overloaded and this caused some problem with the desktop.  Is this a possibility that the problem was just that there were too many electrical devices running instead of a problem with the compatibility of the computer with the European outlet?





One last question I have is how likely do you think it is that the whole computer is destroyed vs just the power supply?  I took the computer to a repair store, and they will call me back later.  I am really hoping that they can just put in a new power supply, and then everything will be back to normal.  Do you think I have a good chance of having it repaired so that everything is normal as before?  Should I expect the store to be able to fix it?





Thanks for any information and help you have to offer me!