T mobile chat 9-9-12 1105
2015-01-13azim58 - T mobile chat 9-9-12 1105
Contacted T mobile about multiple SIM cards
Customer Chat
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to !Dee C.
Kurt Whittemore: Is it possible for me to have two different T mobile
plans under one account? Can I buy a T mobile SIM card and have a
separate plan for that SIM card than the one already in my phone?
Kurt Whittemore: I would like to have the monthly 5 GB 4G data plan
Kurt Whittemore: then get another sim card
Dee C: Hi Kurt! Thank you for contacting T-Mobile Live Chat. My name is
Dee.C and my Rep Id is 145-1990. I'll be happy to assist you today.
Kurt Whittemore: and also have the monthly 5 GB 4G data plan with thatKurt Whittemore: so that I can get a total of 10 GB 4G data
Kurt Whittemore: Hi
Kurt Whittemore: for $60
Kurt Whittemore: Is this possible?
Dee C: Is that our monthly 4G plan?
Kurt Whittemore: yeahKurt Whittemore: the monthly unlimited data just gives you 5 GB at 4G and
then throttles you down to 2G
Dee C: I understand, do you have a service with us?
Kurt Whittemore: Yes I do I have the monthly 4G right nowKurt Whittemore: but now I used up my 5 GB of 4G and am on 2G and am
disappointed
Kurt Whittemore: but if I could somehow keep paying more to keep getting
more 4G that would be great
Kurt Whittemore: I was thinking another SIM card might be a way to do this
Dee C: Yes that is possible. So just to verify you are going to have
another account for the other simcard?Kurt Whittemore: but I don't know if it is possible to have different
plans with different SIM cards under one account
Kurt Whittemore: ummmmm . . . I don't know
Kurt Whittemore: is it possible to have it under the same account
Kurt Whittemore: ?
Kurt Whittemore: If I had it under a different account, I'm not sure how
I would do this since they use your social security number and everything
Dee C: If you are going to activate a new simcard under monthly 4G you
will be going to have another account for that.Kurt Whittemore: How would I have the other SIM card have a different
account?
Kurt Whittemore: How is that possible though since they already have my
name and everything?
Kurt Whittemore: Can you have multiple accounts with the same name?
Dee C: In our monthly if you activate another rateplan automatically you
will be having another account. The one that uses the Social SecurityNumber is for our postpay accounts.
Dee C: Yes it is possible to have multiple account's with the same name
when you are under our monthly4G rateplan.Kurt Whittemore: Huh this is sounding very intriguing
Kurt Whittemore: so. .
Dee C: You have mentioned earlier that you are under monthly4G account
or a prepay account, am I correct?Kurt Whittemore: how would I get another sim card and have it use the
monthly 4G plan. Can I go to Walmart and do this? I don't think T mobile
offers the monthly 4G plan in the T mobile stores. If I can't get the SIM
card this way at Walmart where would I get the SIM card and how would I
do this?
Kurt Whittemore: Yes you are correct
Dee C: You can activate it on a T-Mobile store if you bought the
activation kit from a T-Mobile store.Kurt Whittemore: even the monthly 4G in a T mobile store?
Dee C: You just have to purchase activation kit also our monthly 4G plan
and have it activated on the store.Dee C: Yes you can purchase the monthly 4G in our T-Mobile store.
Kurt Whittemore: ah okayKurt Whittemore: how much does the activation kit cost?
Dee C: The Simcard is around $20.
Kurt Whittemore: Sweet. Good price.Kurt Whittemore: so
Dee C: Is there anything else I can assist you with?
Kurt Whittemore: I when my 5 GB of 4G runs out with the SIM card that iscurrently in my phone, I can just take that SIM card out and put in the
other SIM card and I should have another 5 GB of 4G. Correct? I just want
to make sure that there's nothing I have misunderstood.
Kurt Whittemore: I would essentially be paying $60 for 10 GB of 4G
Dee C: Yes it is possible.
Kurt Whittemore: Theoretically I could do this with 10 SIM cards if Iwanted to right
Kurt Whittemore: ?
Kurt Whittemore: with 10 different accounts
Kurt Whittemore: or any number of different accounts
Dee C: Yes that is correct you will have 10 accounts with your 10
simcards.Kurt Whittemore: Okay great I think I'm going to try this out then.
Thanks a lot for answering my questions!
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