T mobile chat 9-9-12
2015-01-13azim58 - T mobile chat 9-9-12
Chat with T mobile 9-9-12
Customer Chat
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to %Leonil C.
Kurt Whittemore: I have various questions about T mobile plans.
%Leonil C: Hi Kurt , welcome to T-Mobile live Chat. I’m %Leonil and I
will be happy to assist you. What are your questions?
Kurt Whittemore: My first question is about the monthly 4G plan offered
by Walmart
Kurt Whittemore: with $30 on this plan you get 5GB at 4G speed
Kurt Whittemore: however, you can refill with $50, or $100
Kurt Whittemore: my question is
Kurt Whittemore: when you refill with these higher amounts do you get
more data at 4G as well or just more minutes?
%Leonil C: Sorry but no.
%Leonil C: You will get the same 5GB 4G speed.
%Leonil C: After the 100 minutes for the plan, the remaining balance will
be charged $0.10 per minute.
Kurt Whittemore: Okay
Kurt Whittemore: Is there a no contract unlimited 4G plan?
%Leonil C: Unfortunately no.
%Leonil C: The highest Data Throttle point is 5GB for a non-contract plan.
Kurt Whittemore: Okay how much is the contract unlimited 4G plan?
%Leonil C: The Unlimited Data Plan costs $30.
%Leonil C: If you have a contract, it can be added as a feature on the
account along with your minutes plan.
Kurt Whittemore: What's the cheapest minutes plan and how many minutes do
you get?
%Leonil C: For an Individual Plan, the lowest minute plan that we have is
Classic 500 Min Talk. It has 500 Nationwide Whenever Minutes
and if you want to have Unlimited Text messaging, you need to add $10
extra.
%Leonil C: So that will be $49.99 per month.
%Leonil C: On top of that, you can add the Data Plan that you want to
have, for example, you choose the $30 Unlimited Data. That will be $79.99
per month.
Kurt Whittemore: So the cheapest way to get unlimited data would be $80
per month. Correct?
%Leonil C: Yes that is correct.
Kurt Whittemore: and that unlimited is unlimited 4G right? Not just
unlimited data?
%Leonil C: Yes. Unlimited 4G w/ no throttle point for $30.
Kurt Whittemore: Okay
Kurt Whittemore: I think this is my last question
Kurt Whittemore: Is there a plan that offers inbetween 5 GB and unlimited
4G?
Kurt Whittemore: for example 10 or 15 GB 4G
%Leonil C: Here are our Data Plan offers for a contract Data plans
$10 for 200MB Data
$20 for 2GB (4G) Data
$35 for 5GB (4G) Data
$65 for 10GB (4G) Data
%Leonil C: And our new $30 for Unlimited 4G Data plan.
Kurt Whittemore: so that $65 for 10GB 4G Data requires a minutes plan as
well or is it possible to get just that $65 of Data?
%Leonil C: Sorry but all this plans require Minutes.
Kurt Whittemore: ah okay
Kurt Whittemore: Well thanks a lot for answering all of my questions!
%Leonil C: You're welcome.
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