rosetta stone tech chat 01-16-2014d1119

2014-08-29

Live Chat
Rajkishore M: Thank you for contacting Rosetta Stone, my name is Raj.Rajkishore M: Glad to have you back again.Rajkishore M: Are we connected?You: okay just a secYou: okRajkishore M: Sure.You: the download finished, now I just need to transfer it to the rosetta computerRajkishore M: Kurt, please move the file to the AutoInstall folder.Rajkishore M: Then open the Rosetta Stone program.You: it's installing the language levelYou: so we can see if it will freeze as usualRajkishore M: Not to worry, I will be online with you.You: "3 min remaining"Rajkishore M: Okay.You: okay now it is asking for the activation codesYou: I think that's a good sign!You: right?Rajkishore M: Awesome!Rajkishore M: I means that the issue is resolved now.You: should I go ahead and enter the activation code?Rajkishore M: Of course, please go ahead.You: the product has been activated. .You: I logged inYou: now I'll see if I can switch between spanish and chineseRajkishore M: Do you see a small yellow arrow on the top left corner of the program on home screen ?You: yeah I clicked itYou: then chose chineseYou: (I was on spanish)You: it is syncing rosetta course progressRajkishore M: Excellent!Rajkishore M: I hope the issue is resolved now!!!You: It works!!!!You: thanks :)Rajkishore M: Fantastic!!Rajkishore M: You are always welcome.Rajkishore M: Is there anything else that I may assist you with?You: That should be allYou: byeRajkishore M: We would greatly appreciate if you can take some time to share your feedback on our service.Rajkishore M: Thank you for contacting Rosetta Stone support. If you need any further assistance, we are here to assist you anytime or you can visit our support website http://success.rosettastone.com for more information.Rajkishore M: Have a great day!Rajkishore M: Take care and bye.

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