Chat with T mobile about used up 100 minutes 9-23-12

2015-01-13

azim58 - Chat with T mobile about used up 100 minutes 9-23-12

Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to %Charina U.
Kurt Whittemore: I used my 100 minutes, and now I should be switched to
paying 10 cents per minute. However, I can no longer make or receive
phone calls at all. When I try to make a call I receive the following
message: "Your T Mobile prepaid balance is too low to complete this call.
You must renew your plan or refill your account to complete this call."
How do I continue making calls at 10 cents per minute?
%Charina U: Thank you for contacting T-Mobile Live Chat! My name is
Charina with rep ID 853845. I'll be more than glad to assist you today.
Please give me a moment to review your concern.
Kurt Whittemore: Hi. Thanks!
%Charina U: You're welcome Kurt.
%Charina U: Are you still able to make calls?
Kurt Whittemore: No
%Charina U: I see. You just have to refill your account for you to
continue making calls at $0.10 cents per minute.
Kurt Whittemore: So what exactly does that mean? Does that mean I pay
$30, and then I get 100 minutes at 10 cents per minute?
%Charina U: No. You can still use your plan, to continue making calls at
$0.10, you may need to have a balance in your account. There is no need
to renew your plan yet.
Kurt Whittemore: Ah I see. So I would add $30 to my account. However, the
new $30 would not give me an additional 5 GB and 100 minutes until the
original 30 days is up. In the meantime, I would be able to make 10 cent
per minute phone calls simply because there is $30 available to be used
when the original 30 days is over. Do I understand this correctly?
%Charina U: It does not necessarily mean that you have $30 in your
account. As long as there is an account balance, you can start making
calls at $0.10 per minute.
Kurt Whittemore: Ah right. Okay that makes sense.
%Charina U: Okay. Anything else that I can assist you with today Kurt?
Kurt Whittemore: No that's it. Thanks for your help!
%Charina U: You're very much welcome. It's my pleasure assisting you.
Thank you for choosing T-mobile Live Chat. Have a great night!

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